Overview
Return & Refund Policy
Last updated: [15/12/2025]
At Aurozip, we strive to ensure that our customers receive fresh, high-quality groceries and daily essentials every time. Due to the nature of grocery products, our return and refund policy is designed to be transparent, fair, and compliant with industry standards.
Please read this policy carefully.
- Products Eligible for Return
Since we deal exclusively in groceries and daily essentials, returns are generally not accepted.
However, a return or replacement will be accepted only in the following cases:
The product is damaged at the time of delivery
The product is expired
The wrong item was delivered
Returns for reasons such as change of mind, taste preference, or incorrect ordering by the customer are not accepted.
- Time Limit to Raise a Return Request
Customers must raise a return or refund request within 12 hours of delivery.
Requests made after this time window will not be considered.
- How to Raise a Return or Refund Request
To request a return or refund, customers can contact us through:
📧 Email: support@aurozip.com
📱 WhatsApp: +91 9348549087
📞 Phone Call: +91 9348549087
Customers may be asked to provide:
Order ID
Clear images of the product
Description of the issue
- Return Verification & Approval
All return requests are subject to verification by our team.
Once verified and approved, the return or replacement process will be initiated.
- Replacement Policy
For individual products, only the affected product will be replaced.
For combo packs, only the affected item within the combo will be replaced.
The entire combo will not be replaced.
Replacement is subject to product availability.
- Refund Policy
If a replacement is not possible, a refund will be processed.
Refunds will be issued to the original payment method only.
Refunds are processed within 5–7 business days after approval.
- Cash on Delivery (COD) Orders
For Cash on Delivery (COD) orders:
Refunds (if applicable) will be processed via a suitable refund method as communicated by our support team.
- Order Cancellation Policy
Orders can be cancelled only before dispatch.
Once the order has been dispatched or is out for delivery, cancellation is not allowed.
- Delivery Models
We offer the following delivery options:
Same-day delivery
Next-day delivery
Scheduled delivery
Return and refund conditions remain the same across all delivery types.
- Non-Returnable Items
The following items are non-returnable unless damaged, expired, or incorrectly delivered:
Opened food items
Perishable groceries
Items without original packaging
- Contact Information
For any questions regarding this policy, please contact us via:
Phone call
(Customer support details can be updated here.)
- Policy Updates
Aurozip reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting.